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Quick answers to the most asked questions. Not listed? Contact us.

How does it work?

Enter the mobile number abroad. We recognise the operator and show the top-ups for that number, with the price in euro. Pay with iDEAL | Wero or PayPal and the credit goes straight onto the phone. The receiver doesn't need to do anything.

How long does it take?

Usually a few seconds. Sometimes the operator needs longer; then we keep trying automatically and email you as soon as it is delivered. You can follow it on your order page.

What if it can't be delivered?

Then you get your money back automatically, to the account you paid with. Depending on your bank it can take a few days before you see it.

I entered the wrong number

If the operator doesn't know the number, we ask you on your order page to check it, and you can correct it there. If the number does exist, the credit goes to that phone and can't be taken back. Please check the number before you pay.

The operator is wrong

We recognise the operator from the number. If someone moved to another operator and kept their number, choose "Not with …?" above the top-ups and pick the right one.

Some top-ups give a code

Gift cards and some products come with a code instead of credit. You see the code on your order page and in the email; the receiver enters it as the operator or shop explains.

What does it cost?

The price you see is what you pay, in euro. If a payment method has costs, you see them before you pay.

Do I need an account?

No. With a free account you see all your top-ups in one place and order faster next time.

Can I cancel an order?

Not after the top-up has been delivered: the credit is on the phone right away. An order you haven't paid for simply expires.

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